Customer Testimonials

Don't use this dealership ever. I purchased a new 2025 cx5 from them and when I got it home I check the tire pressure and all were over inflated, battery was low on fluid in every cell, no washer fluid, when I open the hood and rear hatch it was filthy. A friend noticed that the wheels were all a different color from each other. When I pointed out to them Mazda corporate and the dealership said it was the environment that caused it after I left the dealership. I bought new wheels and they did the change over. Two ... Read More

Full review text opened.

DealerRater - Oct 26, 2025

Don't use this dealership ever. I purchased a new 2025 cx5 from them and when I got it home I check the tire pressure and all were over inflated, battery was low on fluid in every cell, no washer fluid, when I open the hood and rear hatch it was filthy. A friend noticed that the wheels were all a different color from each other. When I pointed out to them Mazda corporate and the dealership said it was the environment that caused it after I left the dealership. I bought new wheels and they did the change over. Two days later I found wheel weights on my garage floor. Had all wheels balanced at a different dealership and three out of the four needed balancing. Love my CX5 but stay clear of Town Mazda.

Read at DealerRater

Wasted days of search time calling and texting a salesperson Teresa on a used 2024 Mazda that she “checked on” and said was available. She was never able to talk to a manager about the price and was never able to get a sales sheet worked up to show me numbers out the door and after several days of asking I finally gave up and called the dealer directly for her manager. The manager was apologetic and said the car was lost/missing/suspected stolen and then found. But it was also already sold at this point and pending delivery. While ... Read More

Full review text opened.

DealerRater - Jan 2, 2025

Wasted days of search time calling and texting a salesperson Teresa on a used 2024 Mazda that she “checked on” and said was available. She was never able to talk to a manager about the price and was never able to get a sales sheet worked up to show me numbers out the door and after several days of asking I finally gave up and called the dealer directly for her manager. The manager was apologetic and said the car was lost/missing/suspected stolen and then found. But it was also already sold at this point and pending delivery. While he was polite - I found the story kind of hard to believe. And if true, why didn’t Teresa relay any of this info to me while supposedly working up sales sheets? He ended the call saying if he found any cars that fit my bill he would let me know. I called back later that day and the next day and tried to talk with him again about a new 2025 Mazda I found on their website and my calls were never answered or messages never returned. Here we are 2 weeks later after the last communication attempt and the used 2024 that was “sold” is still on their website! Either this is a bait and switch car or there is a lot of lying happening at this dealership. I’m so glad I avoided dealing with them. And and as a perk: I ended up finding the same year/make/model car in the same trim and color and options AND with less mileage FOR LESS money elsewhere!

Read at DealerRater

I cannot say enough good things about the service department. They are outstanding, excellent and go above and beyond. My Mazda CX-5 would not come out of park. I am from out of town and needed to get back home for personal reasons. I was able to get an appointment with them in a quick time frame. They took care of me as if I was family to get the parts needed to fix my car in a very short time, which I know is hard to do in this day and age. They kept me informed every step of ... Read More

Full review text opened.

DealerRater - Sep 2, 2022

I cannot say enough good things about the service department. They are outstanding, excellent and go above and beyond. My Mazda CX-5 would not come out of park. I am from out of town and needed to get back home for personal reasons. I was able to get an appointment with them in a quick time frame. They took care of me as if I was family to get the parts needed to fix my car in a very short time, which I know is hard to do in this day and age. They kept me informed every step of the way! Hopefully something like this won't happen again, but if it does, I know where I can go for outstanding customer service in servicing my vehicle. Thanks again Dawn, Mike and Christine for your incredible effort in getting me home!

Read at DealerRater

I bought a Mazda 3 touring two years ago from Noel. Loved it. I called Towne from Florida to lease another, by phone this spring, requiring back up camera and navigation. Dealt with Don Marts, this time, since Noel is no longer there. I was told in order to fill my requirements, I would need to move from Sport to Touring, which was fine with me. After picking the car up, having received no explanation about the car, I drove it home. Now found out the navigation was never included that there was no record of my requesting it ( salesman's ... Read More

Full review text opened.

DealerRater - Jun 27, 2016

I bought a Mazda 3 touring two years ago from Noel. Loved it. I called Towne from Florida to lease another, by phone this spring, requiring back up camera and navigation. Dealt with Don Marts, this time, since Noel is no longer there. I was told in order to fill my requirements, I would need to move from Sport to Touring, which was fine with me. After picking the car up, having received no explanation about the car, I drove it home. Now found out the navigation was never included that there was no record of my requesting it ( salesman's personal notes). I was told I would have to PURCHASE it. This is NOT a good way to treat a repeat customer. I find it fraudulent and dishonest, to say the least. Safe to say, I am no longer a faithful Towne customer. ** If you have any doubts as per the lack of honesty/integrity of the dealership. simply look at how this review was used out of context on their search page.: What they DID with my review: GH "I bought a Mazda 3 touring two years ago from Noel. Loved it." GH "...I would need to move from Sport to Touring, which was fine with me."

Read at DealerRater

Went in on Sat. 6/4/11 and picked up my new Mazda CX9 on Monday morning, 6/6.Everyone from the owner Dan Downing, salesman Jonathan and Barbie in accounting were very helpful in expediting my purchase. Received a good deal from Towne. I returned my lease vehicle from another company to them and received money towards the purchase of my new vehicle in additon to a promotion from Mazda for $500. and 0% for 60 months on the financing. Again, everyone was very professional and knowledgeable of their product. No hard sale or pressure, a very pleasant experience.

Read at DealerRater