Just bought a new 2019 CX-5 Grand Touring in White with parchment heated leather seats and many more features... just love it !! Thank you Towne Mazda in Orchard Park for making my buying experience a good one ?
After my first brand new car was totaled by a hit and run driver in Lockport, I tried to find another vehicle besides the Mazda CX-5 and questioned whether I should get the same SUV again. I quickly realized nothing can compete with the new 2019 Mazda CX-5 and my previous Mazda saved my life, as shown in the photos. Henry and Joe made my car buying experience incredible. They are honest, caring, helpful and sincere. I would recommend Towne Mazda to EVERYONE. They put me in my first brand new car twice in one year. Thank you Towne!
Bought my 2018 mazda vehicle from them and the experience was good with the salesman. We worked with the person that my family has been working with for years! He helped us out and took care of us! I am enjoying my new ride! If I have any questions or concerns I was told I have 2 people I can contact at any time and they will get me the information that I need!
I took my cx5 in for an inspection and for the first time I wasn't taken advantage of and pushed into replacing things that didnt need to be replaced (other shops have). They actually passed it with no issues whatsoever. They were so nice and did it quickly, I was in and out within a half hour. I'll never go anywhere else from now on. They've never tried to pull shady stuff on me and as a young woman I truly appreciate that.
Excellent service from making the initial appointment through the actual service of my car
I stopped in on multiple occasions to bother them about looking at cars. Once with my brother, another time with my girlfriend, even dragged someone to their Dodge/Chrysler store out in Hamburg, then finally came back in to buy from them.I have been searching for a month or two and these were my most pleasant experiences. The sales people were very friendly and put VERY little pressure on me to pick something and buy. They were happy to let me test drive whatever I wanted, make sure that it was identical or nearly identical to the car that I wanted to buy. They were so patient and didn't hound me constantly via text or email to come back in and make a decision. They weren't terrible to haggle with when it came to negotiating a price on my trade-in and the car I was buying, and they are happy to throw in small things like floor mats or a remote starter to make the sale.Overall it was just a much better experience than I have had at other places, which can at times make you feel like a burden. This became much more apparent the more places that I visited, looking for a new car. Some didn't even want to bother bringing out what you asked for (when I asked for a manual transmission car and they didn't think it was made with a manual, even though their website said that they have 2 on the lot...) or tells you that there isn't much margin on used cars "because of the internet" and then lowballing your trade-in value and not wanting to budge on it... None of this is true at Towne. They offered me a fair value on my car, they were very polite, and were happy to serve me as a potential customer so that they could eventually serve me as an actual customer.
Very nice people
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